tapwin app Privacy Policy

tapwin app collects personal information from you when you register an account, use the platform, submit KYC documents, make financial transactions, or contact support. The types of data we collect include:

We only collect information that is necessary for the purposes described in this policy. Providing certain data – such as registration details and KYC documents – is a requirement for using the platform. Other data is collected automatically as part of normal platform operation.

tapwin app uses the personal data we collect for the following purposes:

• Account management: To create, verify, and maintain your tapwin app account, including processing your registration and managing your login credentials.
• Identity verification: To conduct KYC checks as required for account security and to process withdrawal requests. This helps prevent fraud and ensures withdrawals go only to verified account holders.
• Payment processing: To facilitate PHP deposits and withdrawals through Philippine banking channels and supported local e-wallets. Financial data is required to complete these transactions.
• Platform operation: To deliver the gaming services you access on tapwin app, including slots, live casino, eBingo, sports betting, and all other platform features.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent activity, and violations of our Terms and Conditions.
• Customer support: To respond to your queries, resolve account issues, and provide assistance when you contact tapwin app support.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and experience of the tapwin app platform.
• Responsible gaming: To monitor gaming activity in support of responsible gaming commitments, including flagging unusual patterns that may indicate problem gambling behaviour.

We do not use your personal data for automated decision-making that produces significant legal effects without human review, and we do not use your data for profiling for third-party advertising purposes.

tapwin app does not sell your personal information. We may share your data with trusted third parties only in the following limited circumstances:

• Payment processors and banking partners: To process your PHP deposits and withdrawals through Philippine bank transfers and local e-wallets. These partners receive only the data necessary to complete your transaction.
• Identity verification services: To assist with KYC document verification. These services process your identity data under strict confidentiality obligations.
• Technology and platform providers: Third-party providers who support the technical operation of the tapwin app platform, such as game providers, server infrastructure, and security services. These providers operate under data processing agreements that restrict how they may use your information.
• Legal and compliance requirements: If required by applicable law or in response to a valid legal process, tapwin app may disclose personal data to the relevant authorities. We will notify affected users where legally permitted to do so.

In all cases where data is shared with third parties, tapwin app requires those parties to handle your information securely and only for the purposes for which it was shared.

tapwin app uses cookies – small data files stored on your device – to support the function and performance of the platform. The cookies we use fall into the following categories:

• Essential cookies: Required for the platform to function. These maintain your login session and remember basic preferences. The platform cannot operate correctly without them.
• Performance cookies: Collect anonymised data about how the platform is used – for example, which pages are accessed most often or where errors occur. This information helps us improve the platform.
• Security cookies: Support security features such as detecting suspicious login patterns and protecting against cross-site request forgery.

tapwin app does not use cookies to track your activity on other websites, serve behavioural advertising, or build profiles for sale to third parties. Most browsers allow you to control or disable cookies through their settings. Disabling essential cookies may affect your ability to use some parts of the tapwin app platform.

tapwin app takes the security of your personal information seriously. We implement the following technical and organisational measures to protect your data:

• SSL encryption: All data transmitted between your device and tapwin app is encrypted using SSL/TLS protocols. This protects login credentials, financial data, and personal information in transit.
• OTP verification: Login and sensitive account actions are protected by one-time password (OTP) verification sent to your registered mobile number, adding a second layer of access security.
• Access controls: Personal data is accessible only to tapwin app staff who need it for specific, legitimate operational purposes. Access is logged and monitored.
• Secure data storage: Personal and financial data is stored on secured servers with restricted physical and digital access.
• Fraud monitoring: tapwin app employs automated and manual monitoring to detect unusual account activity, suspicious transactions, and potential data security incidents.

While tapwin app takes these precautions, no online platform can guarantee absolute security. You also play a role in protecting your account – keep your password confidential, never share your OTP with anyone, and notify us immediately if you suspect unauthorised access to your account.

tapwin app retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes described in this policy. Specifically:

• Account data is retained while your tapwin app account remains open and for a period after closure, as required for record-keeping and to resolve any outstanding matters.
• KYC and identity documents are retained for the period required by applicable compliance obligations.
• Transaction records, including deposit and withdrawal history, are retained for a minimum period to support financial record-keeping requirements.
• Support communications are retained for a reasonable period to assist with ongoing or future queries related to the same account.

When personal data is no longer needed and no legal obligation requires its retention, tapwin app securely deletes or anonymises it.

As a tapwin app player, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal information tapwin app holds about you.
• Right to correction: If any of your personal data is inaccurate or out of date, you may request that it be corrected. For basic account details, you can update these directly in your account settings.
• Right to deletion: In certain circumstances, you may request that tapwin app delete your personal data. This right may be limited where data must be retained for legal or compliance reasons.
• Right to restrict processing: You may ask tapwin app to limit how we use your data in specific circumstances, such as while a dispute about accuracy is being resolved.
• Right to data portability: Where technically feasible and applicable, you may request your personal data in a structured, commonly used format.

To exercise any of these rights, contact tapwin app support through the help section after logging in to your account. We will respond to requests within a reasonable timeframe. Identity verification may be required before processing certain data requests to protect your account security.

tapwin app may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When this policy is updated, the "Last updated" date at the top of this page will be revised.

We recommend checking this page periodically. Continued use of tapwin app after a policy update constitutes acceptance of the revised terms. Significant changes that materially affect how we handle player data may be communicated through the platform at tapwin app's discretion.

If you have any questions about this Privacy Policy or how your data is handled on tapwin app, please contact our support team through the help section in your account.